Database and Donor Service Officer (f,m,x)

Are you interested in joining a leading organization in the humanitarian sector? Médecins Sans Frontières is looking for an enthusiastic Database and Donor Service Officer (f, m, x) to join its team.

Médecins Sans Frontières (MSF) is an independent international humanitarian medical organization that provides emergency aid to people affected by armed conflict, epidemics, lack of access to healthcare, and natural disasters. MSF provides assistance based on people’s needs, without distinction based on race, religion, gender, or political affiliation. 

MSF’s independence depends on public generosity: 98% of donations came from private sources by 2025. In the Grand Duchy of Luxembourg, more than 23,000 donors support us, 42% of whom make regular donations.

YOUR MISSION

• You serve as an ambassador for MSF and are the primary point of contact for donors.

• You manage donor relations by responding to their inquiries via phone and email, handling the administrative follow-up of donations (thank-you letters, donor lists, issuing tax receipts, etc.), and preparing the appropriate documents for each situation.

• You ensure the secure processing and reconciliation of donations and payments between the Customer Relationship Management (CRM) system and banking systems, while verifying data integrity.

• You support fundraising efforts by improving data quality, creating campaigns in the CRM system, and ensuring effective communication with the team.

• You are responsible for monthly financial reporting, managing and verifying donor data, issuing annual tax receipts, and assisting with the annual external audit.

• You participate in team meetings and handle the administrative tasks necessary for the smooth operation of the department.

• You are constantly seeking ways to improve our processes.

YOUR PURPOSE

• OUR MANAGEMENT VALUES ARE YOUR PERSONAL VALUES: Respect, Transparency, Accountability, Integrity, Trust, Empowerment

• You are positive, dynamic, and proactive

• You communicate with tact and courtesy

• You are precise, thorough, organized, and solution-oriented 

• You have previous administrative experience

• You are proficient in MS Office and are accustomed to working with databases and CRM systems; Knowledge of Salesforce is an asset

• You are fluent in Luxembourgish, French, and English; German or any other additional language is a plus

• With an unwavering sense of ethics, you share MSF’s values and mission

CONDITIONS

• Full-time (40 hours/week) permanent contract under Luxembourg law

• Position based in Luxembourg with the option to work remotely

• Supportive and collaborative colleagues

• Complementary health insurance (CMCM Business)

• Meal vouchers with a face value of €10.80 (two-thirds covered by MSF) 

•    Gross Salary starting at €3,325, with additional compensation based on experience in  accordance with MSF’s salary policy

•    Start date : August 2026

Interested in joining our international humanitarian organization?

Fill out this online form and upload your resume and cover letter by June 21, 2026.